Frequently Asked Questions
Once your order has been placed, we unfortunately can’t make any amendments to your shipping address. However, we may be able to assist you in cancelling and replacing your order. If we are unable to recall your parcel, delivery will be attempted three times to the entered shipping address before being returned to our warehouse.
We accept Visa, American Express & PayPal.
At this time we don’t offer the possibility of buying a gift voucher. However, feel free to check for updates as this may be something we offer in the future.
Unfortunately, we can’t add any additional items to your order after it’s been placed.
We fullfill all of our orders via AMZ. After your purchase, you’ll receive a shipping confirmation with an estimated delivery date.
There is a small window before your order is shipped where we can cancel your order for you. If your order has already been shipped, we can also assist you with returning your product for a full refund. Please email us at firstname.lastname@example.org so we can help.
No, you don’t need to create an account or download an app to place your order.
We only accept US dollars, and ship only within the United States.
Here at Home Hero Kitchen we take the safety of your information very seriously. All credit card information is protected through Secure Socket Layer (SSL) technology.
At the moment, we only ship within the US. However, feel free to check for updates as this may be something we offer in the future.
Please drop us a line at email@example.com so that we can help!
At this time, we don’t deliver to PO Boxes (including BFPO) or freight carriers.
Warranty: Replacement & Returns
If you are unhappy with your order, please do contact us firstname.lastname@example.org to request an RMA number (Returns Authorization Number)
We’re so sorry about that! Please email us at email@example.com and we will sort this out for you.
Please see our full returns policy here
We are so sorry that your order has not arrived in perfect condition. Please contact us via email so we can assist you: firstname.lastname@example.org
If there is something missing from your order, please let us know so we can rectify this for you, email us on email@example.com and we will have the missing part sent out to you right away.
Product : Cookware
All of our pans have a non-stick copper ceramic coating. Easier to clean and more durable, the copper ceramic coating lasts longer than a standard non-stick coating – no chipping, peeling or flaking.
The handle will get warm while using but will always be safe to hold.
All of our pots and pans are non-toxic and PTFE, PFOA, cadmium and lead free.
We recommend filling your pan with water, adding 1 tbsp of biological washing powder and bring the water to boil. Leave the mixture to simmer for 10 minutes, and repeat as necessary.
Yes, all pieces can be safely washed in a dishwasher, but we recommend washing them by hand for a longer-lasting pristine appereance.
Yes, this cookware set can be used on induction cooktops.
Yes, this cookware set can be used on gas stove tops.
Yes, this cookware set is 100% teflon free.
Using metal utensils may damage the coating of your pots and pans. We recommend using wooden, silicone or nylon spatulas/utensils according to your needs.
Items are not available separately at this time.
The outside of this cookware set is made of aluminum covered with a non-stick, heat resistant coating.
Product : Knives
Hand wash the stand using a cloth and soapy water. We don’t recommend washing the stand in the dishwasher, as the stand could become damaged.
The knives are coated in teflon, which contains PTFE.
We currently sell steak, utility and chef knives separately. However, feel free to check for updates as this may be something we choose to expand in the future.
These knives are not flexible nor will they bend.
The handles of our knives are made of plastic.
These knives are dishwasher safe. However, we recommend washing them by hand to keep them sharp.
Yes, this knife set comes with 6 steak knives.
Yes, these knives can fit into a universal block. However, we recommend using the provided stand to ensure maximum protection to your knives.
We don’t recommend washing the stand in the dishwasher, as the stand could become damaged. Hand wash using a cloth and soapy water.
The only knives available individually at this time are our steak, chef and utility knives.
The stand isn’t available separately at this time.
Yes, our knives are sharp upon arrival. In addition, some of our sets come equipped with a sharpener for your convenience.
These knives are rust resistant. However, we do ask our clients to follow the recommended care instructions to maximize your set’s durability.
If your set arrived with a missing piece, please contact our customer service through Amazon for support.
These knives are made of high-quality stainless-steel coated with nonstick teflon plus ergonomic plastic handles.
Some of our scissors do include a bottle opener component on the handle, depending on the set you purchased.
Yes! If you don’t have an electric sharpener, please note that some of our sets also include a hand held sharpener for your convenience.
Product : Utensils
Some utensils can be individually replaced. Please let us know if you need a replacement by reaching out to us on firstname.lastname@example.org
Not at all. Our utensil sets are lightweight and easy to use.
All of our utensils are food-safe certified. Yes! all our utensils are BPA & nickle free.
These utensils are dishwasher safe. However, we recommend washing them by hand to maximize your set’s durability.
We recommend hand washing these utensils using a cloth and soapy water.
Unfortunately, no other colors are available at this time. But let us know if you are desperate for a certain colour and we’ll take your feedback on board.
Yes, the head of the spatula is heat resistant.
The handle will get warm while using but will always be safe to hold.
Product : Cutting Board
We recommend hand washing this cutting board using a cloth and soapy water. It’s best to keep your board dry so make sure to dry it properly after each wash.
This cutting board is 16” x 12” x 1.5”.
We don’t recommend cutting raw meat on this board. However, it’s perfectly fine for cutting cooked meat.
The wood we use for each of our chopping boards is Acacia wood.
This board comes with an oil finish and doesn’t need to be seasoned/oiled regularly.
This board is anti-microbial and antibacterial.
Product : Food Bags
These are the perfect meal prep bags! All our food bags are freezer safe and you can use any marker to write on them.
Our bags don’t include a ziplock function, and are instead sealed with a rod.
While the bags may be slightly harder to manage when brand new, they should feel easy to open and close after a few uses.
You can close these bags by using the rods provided which clasp over the top of the bag.
The bags (not the rods) can withstand temperatures of up to 392°F. Both the bags and the rods are also perfectly safe to be stored in the freezer.
We recommend hand washing and rinsing these bags with warm soapy water.
These bags are made of 100% food-safe silicone. They are also FDA approved, and BPA, PVC, and phthalate-free.
These bags (not the rods) can be used in the oven as long as the oven temperature remains under the maximum recommended temperature of 392°F.
You can use these bags to boil any food you’d like, as long the temperature remains below 392°F.
Product : Frying Pan (Individual)
We don’t recommend using metal utensils with any of our pans to avoid damaging the ceramic coating.
Yes, this pan is made of aluminum and covered with a nonstick ceramic coating.
This pan is made from copper ceramic coating.
Yes while the plan is dishwasher safe, we recommend washing them by hand to protect the coating.
The pans are light weight and designed to be easy to handle.
This pan can withstand temperatures up to 500°F.
This pan is non-toxic, and doesn’t contain teflon, PFOA, or PTFE.
Product : Chalk Board
Yes! This chalkboard is perfect for outdoor use.
Both sides of the board can be written on.
This chalkboard includes 40 different plastic stencils with transparent stickers to keep them steady as you let your creativity run wild.